Job Title: Senior Engagement Specialist/Case Manager
Programs: All JFS Programs
Population Served: Adults and Older Adults
FSLA Status: Full Time Non-Exempt

POSITION SUMMARY:

The Senior Engagement Specialist/Case Manager is responsible for assisting with program development, care management, information and referral and outreach services to Adults and Senior Adults. The Senior Engagement Specialist/Case Manager reports to the Senior Engagement Manager.

Employment Classification:

The Senior Engagement Specialist/Case Manager is a full-time non-exempt position.

Duties/Responsibilities:

Individualized Senior Engagement and Case Management Services, which may include

• Conduct case management assessments to determine the financial, housing, medical, emotional, and physical needs of adults/families, senior clients and caregivers.
• Work with clients to create customized case management “Life Plans” to reflect goals, desired outcomes and target areas for resources and referrals.
• Provide ongoing case management services to evaluate and reassess client progress on “Life Plans” with short and long-term goals and make modifications to these as necessary.
• Refer clients to appropriate community resources and advocate for or assist the client in obtaining such services.
• Submit timely documentation and maintain accurate, complete case management documentation of all services and client related activities.
• Establish and maintain close working relationship with clients, caregivers/families, and other community professionals.
• Ensures that community resource information is kept updated and that staff is kept informed.
• Coordinates services with other JFS staff.
• Perform other duties as assigned.

Community Outreach Services:

• Assists in the planning and implementation of programming, educational and socialization groups, and outreach efforts to seniors living independently in the community.
• Work with partner organizations in the community to identify senior clients in need of services and connecting senior clients to local supportive services.
• Educates the community on aging issues and resources to establish JFS as the Jewish community’s resource for the aging community.
• Promotes JFS at various professional and community settings as it relates to senior services.
• Assists in maintaining community contacts and relationships to maximize use of community resources.
• Represents JFS at organizational or community meetings as it relates to services for seniors.
• Assists in the Coordination and/or implementation of workshops and lecture series geared at issues facing senior adults and caregivers.
• Collaborate with community partners in implementing Senior specific programs.

Admin and Strategic:

• Performs basic administrative tasks such as record keeping, charts managements, and statistics related to performance and productivity of programs and services on a monthly basis.
• Assist the Senior Engagement Manager to meet outcomes and benchmarks for success of senior services.
• Collaborates and assists the Senior Engagement Manager, Director of Programs and Services, and Executive Director in assessing the needs of seniors in the community.

Knowledge and skills:

• Knowledge of issues impacting older adults.
• Ability to identify and access resources for Adults, Families and Senior Adults in the greater Charlotte community.
• Understands service delivery trending in the aging community.
• Comfort level and ability to speak and present in public.
• Excellent verbal and written communication skills.
• Good organizational skills.
• Ability to plan, implement, and coordinate programs.
• Ability to use basic computer software programs such as Microsoft word, outlook and data entry.

Minimum Qualifications:

A Bachelor’s Degree, preferably in the Social Services. At least two years of experience working with the Senior Adult population preferred.

Job Title: Therapist (Licensed)
Program: Counseling Center
Population Served: Children & Adolescents, Adults, and Families
FSLA Status: Exempt

POSITION SUMMARY:

The Therapist, under LCSW supervision, provides both in-person and telehealth therapy with the mission of meeting the mental health needs of the Greater Charlotte community. JFS is located on a large campus with access to a state-of-the-art cultural and fitness community center and pre-school. The position offers the opportunity to provide community programming along with therapy services and offers excellent benefits. The position is full time with a 35 hour work week and is closed for most National and Jewish holidays.

Employment Classification:

The Therapist is a full-time, exempt position.

Duties/Responsibilities:
Direct Clinical and Case Management

• Provide individual, group, family therapy, or care coordination for clients.
• Conduct therapy assessments to determine the appropriate treatment needs of the clients and families and evaluate and assess ongoing treatment needs.
• Develop, coordinate, and facilitate therapy treatment planning to include formulation, reviews, and re-formulations as directed.
• Provide on-going therapy in the most appropriate setting to meet the clients needs, i.e. office, home or community setting.
• Develop and implement crisis stabilization plans.
• Conduct case management assessments to determine the financial, housing, medical, emotional, and physical needs of clients and families.
• Develop and implement short-term and long-term goals with case management clients, with the goal of long-term resolutions and self-sufficiency.
• Provide ongoing case management services to evaluate and reassess client and family progress with short and long-term goals and make modifications to these as necessary.
• Refer clients to appropriate community resources and advocate for or assist the client in obtaining such services.
• Where appropriate, conduct parenting classes and provide parenting support
• Attend appropriate community committee meetings as they relate to the needs of clientele as a part of treatment.
• Confer with clergy, and other community professionals regarding cases, as appropriate.
• Serve as a consultant regarding mental health and case management issues for members of the Community.
• Submit timely documentation and maintain accurate, complete clinical and case management documentation of all assessments, services, interventions, treatment plans, and client related activities, and prepare statistical data and reports as requested.
• Establish and maintain close working relationship with clients, families, and other community professionals.
• Maintain strict adherence to the standards and guidelines of all state and private Insurance Panels.
• Participate in and/or lead meetings with other professionals at JFS or in the community, as needed.
• Lead community outreach efforts, such as visits to schools, physicians, and community agencies, in an effort to market and grow programs and services.
• Coordinate and/or develop workshops and lecture series.
• Participate in all assigned staff and supervisory meetings as well as in service trainings and staff development activities.
• Provide Quality Assurance of clinical documentation and chart auditing for compliance purposes.
• Ensures that community resource information is kept updated and that staff is kept informed.
• Maintain compliance with professional licensing requirements, i.e. training and license renewal.
• Other duties as they relate to furthering the mission of Jewish Family Services.

Knowledge of:

• NASW Code of Ethics and Best Practices
• Public and Private resources available in the Greater Charlotte community.
• Bio-psychosocial approach to evaluating individuals and families.
• Expanded principles of psychology, social work, juvenile justice, and other social sciences.
• Mental Health assessment, diagnosis, and treatment.
• Crisis Intervention and management.
• Needs Assessment techniques and strategies.
• Problem-solving and conflict-resolution.
• Child welfare and adult abuse laws, regulations, and guidelines.
• Insurance documentation standards and guidelines.
• Individual, Group, Couples, and Family Therapy.

Demonstrated Skills:

• Adheres to NASW Code of Ethics in all practices.
• Communicate effectively, both orally and in writing.
• Ability to establish and maintain professional relationships and boundaries with client/families, staff and community agencies.
• Ability to plan, organize, and direct clinical and program activities.
• Use effective time management skills to complete required job duties.
• Ability to work independently, with minimal supervision.
• Develop, implement, and evaluate program and client goals and objectives.
• Conduct individual, family and community needs assessment; develop, implement, and evaluate related services.
• Strong analytical and problem-solving abilities. Effective use of individual, family, and group therapeutic techniques.
• Good computer knowledge and skills. Must be able to use Microsoft Office programs and electronic health record.

Minimum Qualifications:

Graduate of an accredited college or university with a Master’s Degree in a Clinical Field. Two years of verified, full-time, post-graduate accumulated MH/DD/SA experience providing direct service to the population served. NC State licensure as LCSW preferred. Other Master’s level NC licensed professionals may be considered based on acceptance from insurance payers. Clinical experience with children/teens preferred.

To apply, please email resume to info@jfscharlotte.org.

Job Title: Senior Engagement Specialist
Programs: All JFS Programs
Population Served: Older Adults
FSLA Status: Full Time Non-Exempt

POSITION SUMMARY:

The Senior Engagement Specialist is responsible for assisting with program development and implementation, care management, information and referral, and outreach services to Senior Adults and their family members throughout the greater Charlotte area. The Senior Engagement Specialist reports to the Senior Engagement Manager. 

Employment Classification:
The Senior Engagement Specialist is a full-time non-exempt position.

Duties/Responsibilities:
Individualized Senior Engagement and Case Management Services

Conduct case management assessments to determine the financial, housing, medical, emotional, and physical needs of senior clients and caregivers. 

• Work with clients to create customized case management “Life Plans” to reflect goals, desired outcomes and target areas for resources and referrals. 
• Provide ongoing case management services to evaluate and reassess client progress on “Life Plans” with short and long-term goals and make modifications to these as necessary.
• Refer clients to appropriate community resources and advocate for or assist the client in obtaining such services. 
• Submit timely documentation and maintain accurate, complete case management documentation of all services and client related activities. 
• Establish and maintain close working relationship with clients, caregivers/families, and other community professionals. 
• Ensure that community resource information is kept updated and that staff is kept informed.
• Coordinate services with other JFS staff.
• Perform other duties as assigned.  

Community Outreach Services

• Assist in the planning and implementation of educational and social programs addressing topics relevant to senior adults, and coordinate outreach efforts to seniors living independently in the community. 
• Assist in the planning and implementation of both Jewish and non-Jewish programming for local senior living communities 
• Develop and maintain relationships with liaisons at local senior living communities as well as with JFS community liaison and JFS volunteers 
• Work with partner organizations in the community to identify senior clients in need of services and connect senior clients to local supportive services.
• Assist in the coordination and/or implementation of workshops, groups and lecture series geared at issues facing family caregivers.
• Collaborate with community partners in implementing senior specific programs.

Admin and Strategic

• Performs basic administrative tasks such as record keeping, charts managements, and statistics related to performance and productivity of programs and services on a monthly basis.
• Assist the Senior Engagement Manager to meet outcomes and benchmarks for success of senior services.
• Collaborate with the Senior Engagement Manager, Director of Programs and Services, and Executive Director in assessing the needs of seniors in the community. 

Knowledge and skills:

• Knowledge of issues impacting older adults.
• Ability to identify and access resources for Senior Adults in the greater Charlotte community.
• Understand service delivery trending in the aging community. 
• Comfort level and ability to speak and present in public.
• Excellent verbal and written communication skills.
• Good organizational skills.
• Ability to plan, implement, and coordinate programs.
• Knowledge of Jewish culture and holidays preferred
• Ability to use basic computer software programs such as Microsoft word, Outlook and data entry. 

Minimum Qualifications:

A Bachelor’s Degree, preferably in the Social Services. At least two years of experience working with the Senior Adult population preferred. 

To apply for this position, please email resume to:  info@jfscharlotte.org