JOB TITLE: Chief Program Officer 
POSITION SUMMARY: 
Direct and manage all aspects and functions of JFS programs and services, including the supervision and management of personnel, monitoring and evaluating programs and services, and planning and developing new programs. 

EMPLOYEE CLASSIFICATION: 
The Chief Program Officer is a full-time exempt position and reports to the Executive Director. 

DUTIES / RESPONSIBILITIES: 

Administrative/Management 

• Oversee the management of the EHR component of the client data base system including producing data reports for JFS’ Quality Improvement structure. 
• Serve as a member of the Management Team. 
• Act as the staff Liaison to the Board Agency Services Committee. 
• Provide guidance regarding programs and services within the Quality Improvement Committee. 
• In collaboration with the Executive Director and Financial Services Manager, develop program budgets and monitor fiscal performance of programs, adjusting operations to meet expectations. 
• Participate in all assigned staff and supervisory meetings as well as in-service trainings and staff development activities. 
• Ensure that community resource information is kept updated and that staff is kept informed. 
• Assist in the development and reporting of grants supporting JFS programs and services. 
• Provide input to the Marketing Specialist regarding marketing of all programs and services. 
• Represent JFS at organizational or community meetings. 
• Provide public presentations on behalf of JFS. 
• Serve as a liaison to other agencies, provider groups, community groups, and governing or funding bodies. 
• Align programs and services with the agency strategic plan. 
• Other duties as they relate to furthering the mission of Jewish Family Services. 

Supervisory 

• Responsible for the orientation, training, supervision, and annual performance evaluation of all program staff. 
• Assist in the recruitment and hiring process for program staff. 
• Ensure staff are providing required documentation for services provided. 
• Monitor staff productivity and work with assigned staff to ensure quality service delivery. 
• Assign and review work load of department staff. 
• Offer professional growth opportunities for professional staff. 

Programmatic 

• Establish and maintain close working relationships with agency stakeholders. 
• Participate in the establishment and lead the implementation of community initiatives and campaigns. 
• Represent JFS with community stakeholders 
• Work with the Executive Director to provide program data and outcome reports to the Quality Improvement Committee. 
• Work with the Executive Director in making recommendations for updating agency policy and procedures as they pertain to services and programs. 
• Participate in and/or lead meetings with other professionals, as needed. 

KNOWLEDGE AND SKILLS: 

• Public and Private resources in the Greater Charlotte community. 
• Needs Assessment techniques and strategies. 
• Problem-solving and conflict-resolution. 
• Management and supervisory skills. 
• Communicate effectively, both orally and in writing. 
• Ability to establish and maintain professional relationships and boundaries with client/families, staff and community agencies. 
• Use effective time management skills to complete required job duties. 
• Ability to work independently. 
• Develop, implement, and evaluate program and client goals. 
• Strong analytical and problem-solving abilities. 
• Good computer knowledge and skills. Must be able to use Microsoft Office and electronic health record programs. 

MINIMUM QUALIFICATIONS: 
Graduate of an accredited college or university with a Master’s Degree, preferably in a social service area. At least five years of experience in a supervisory/management position, preferably in a non-profit setting. Experience in program planning and program development. Willingness to work flexible hours, including evenings and weekends. 

Interested applicants should email their resume to howard.olshansky@jfscharlotte.org.

JOB TITLE: Clinical Therapist
PROGRAM: Counseling and Support Services
POPULATION SERVED: Adults and Older Adults
Employment Classification: Full Time / Exempt

The Clinical Therapist, under the supervision of the Director of Programs and Services, provides therapeutic services and care coordination for clients enrolled in Jewish Family Services of Greater Charlotte, Inc. The therapist delivers clinical assessment, treatment planning, and ongoing therapy for adults and older adults while coordinating services to ensure continuity of care.

The position also supports outreach and engagement efforts to increase access to mental health services within the community and may assist with program development, community education, and collaboration with partner organizations serving adult and aging populations.

DUTIES / RESPONSIBILITIES

Direct Clinical Services

• Provide individual, group, and family therapy and care coordination for adult and older adult clients.
• Conduct clinical assessments and develop, implement, and update treatment plans.
• Deliver therapy in the most appropriate setting, including office, home, telehealth, or community locations when appropriate.
• Develop crisis stabilization plans when necessary.
• Coordinate services with JFS staff and community providers to ensure continuity of care.
• Participate in on-call rotation as assigned.
• Attend community meetings and collaborate with partner organizations related to client needs.
• Serve as a mental health resource within the Jewish community.

Documentation, Compliance, and Quality Assurance

• Maintain accurate and timely clinical documentation including assessments, treatment plans, and service notes.
• Ensure compliance with state regulations, insurance requirements, and professional licensing standards.
• Participate in quality assurance activities including chart reviews and documentation compliance.

Community Engagement and Outreach

• Participate in outreach efforts to increase awareness of mental health services for adults and older adults.
• Assist in developing and facilitating educational workshops, support groups, and wellness programming.
• Build and maintain relationships with community partners, healthcare providers, clergy, and senior service organizations.
• Represent JFS at community meetings and events related to adult and older adult services.

Administrative Responsibilities

• Participate in staff meetings, supervision, trainings, and professional development.
• Maintain collaborative working relationships with clients, families, staff, and community professionals.
• Perform other duties as assigned in support of the mission of Jewish Family Services.

KNOWLEDGE OF

• Mental health assessment, diagnosis, and treatment
• Biopsychosocial assessment and treatment planning
• Crisis intervention and management
• NASW Code of Ethics and best practices
• Insurance documentation standards and billing requirements
• Adult protective services and abuse reporting laws
• Issues impacting adults and older adults, including aging-related concerns

DEMONSTRATED SKILLS

• Strong clinical assessment, diagnostic, and therapeutic intervention skills
• Ability to communicate effectively in writing and verbally
• Ability to develop and implement treatment plans and client goals
• Strong organizational, analytical, and time management skills
• Ability to work independently and manage multiple responsibilities
• Ability to establish and maintain professional relationships and boundaries
• Proficiency with electronic health records and standard office software

MINIMUM QUALIFICATIONS

Master’s Degree in Social Work, Counseling, Psychology, or a related clinical field from an accredited college or university.

Two years of verified full-time post-graduate MH/DD/SA experience providing direct clinical services to adults or older adults.

Current North Carolina licensure as LCSW or other licensed Master’s-level professional (e.g., LCMHC, LMFT).

Interested applicants should email their resume to howard.olshansky@jfscharlotte.org.