Case Manager

POSITION SUMMARY:

The Case Manager is responsible for the implementation of case management, information and referral and outreach services to JFS Case Management Clients. The Case Manager reports to the Senior Engagement Manager.

EMPLOYMENT CLASSIFICATION:

The Case Manager position is a full-time non-exempt position.

DUTIES/RESPONSIBILITIES:

Individualized Case Management Services, which may include

• Conduct telephone screenings to determine appropriateness for case management services.
• Conduct a comprehensive case management assessment to determine the emergent and long-term needs including but not limited to financial, housing, medical, emotional, and physical needs of adults/families, senior clients and caregivers.
• Work with clients to create customized case management plans to reflect goals, desired outcomes and target areas for resources and referrals.
• Refer clients to appropriate community resources and advocate for or assist the client in obtaining such services.
• Provide ongoing case management services to evaluate and reassess client’s progress with short and long-term goals and make modifications to these as necessary.
• Assist client in identifying both formal and informal community resources and support systems based on client needs.
• Work with partner organizations to identify resources to connect clients to local supportive services.
• Assess client’s eligibility and make recommendations for individual financial support grants.
• Make recommendations and provide on-going review of client’s need for Senior Housing rental program.
• Work with Community Liaison to coordinate pantry and case management services.
• Submit timely documentation and maintain accurate, complete case management documentation of all services and client related activities.
• Establish and maintain close working relationships with clients, caregivers/families, and other community professionals.
• Ensure that community resource information is kept updated and that staff is kept informed.
• Coordinate services with other JFS staff.
• Perform other duties as assigned.

Admin and Strategic

• Performs basic administrative tasks such as record keeping, electronic chart management, and statistics related to performance and productivity of programs and services on a monthly basis.
• Assist the Senior Engagement Manager to meet outcomes and benchmarks for success of services.
• Collaborates and assists the Senior Engagement Manager, Director of Programs and Services, and Executive Director in assessing the community resource needs of the community.

KNOWLEDGE AND SKILLS:

• Knowledge of issues impacting clients using a Bio-psychosocial approach to evaluating individuals and family’s needs.
• Needs Assessment techniques and strategies.
• Problem solving and conflict-resolution.
• Ability to identify and access resources for clients in the greater Charlotte community.
• Ability to collaborate and work with community partners.
• Excellent verbal and written communication skills.
• Good organizational skills.
• Ability to use basic computer software programs such as Microsoft word, outlook and data entry and learn use of electronic health record.

Minimum Qualifications:

A Bachelor’s Degree, preferably in Social Services. At least two years of experience providing case management services.

Interested applicants should email their resume to rachel.green@jfscharlotte.org.